FAQs

How do I care for my product?

Wash in cool water with like colors with color stay detergents
No harsh detergents or fabric softeners
Hang to dry

How do I retie the tassels?

Sometimes when you run your towels through the washer or drier the hand-tied tassels may come undone, don't freak out this is very typical of most Turkish towels. Below are a few steps to help you retie them like the pros.

  1. Separate the area that you are tying 
  2. Split the untied tassels into 2 sections the same size
  3. Twist each section independently 
  4. Twist the split sections together
  5. Tie an overhand knot on the tip

 What are your return/exchange policies?

Your satisfication is our top priority, if for any reason you are not completely satisfied with your order, we offer a full refund of the purchase price (excluding shipping fees) when product is returned in its original condition within 30 days of purchase. Please include a copy of you recepit when returning an item. Return items to: HOA KAI 266 Hie St., Kapa'a, Hawaii 96746

Shipping and Handling:

We can ship to virtually any address in the world. 


When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page. Orders are processed in 1-3 business days before it is shipped. We do not process orders on weekends or holidays.

*Unfortunately international packages are not insured. We recommend arranging for separate insurance. Hoa Kai is not liable for lost packages.

How can I purchase Hoa Kai products for wholesale?

Kelly at info@hoakaisurf.com can help you with any wholesale inquiry. 

Need further assistance? Please contact us at:

info@hoakaisurf.com

266 Hie St
Kapa'a, HI 96746

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